Nuolo

Support

Last updated: October 28, 2026

Need help with Nuolo? Write to support@nostalgy.dev. Please send it from the email on your Nuolo account and include your phone model and what happened. We usually reply within two business days.

Subscriptions and refunds

Purchases are handled by Apple or Google, so subscriptions are managed in your store account:

• iPhone: Settings → your name → Subscriptions, or apps.apple.com/account/subscriptions. Request a refund at reportaproblem.apple.com.
• Android: Google Play → profile icon → Payments & subscriptions → Subscriptions, or play.google.com/store/account/subscriptions. Refund requests: support.google.com/googleplay.

Purchases are linked to your Nuolo profile. To keep your guides and purchases when you change phones, create an account from your profile before you switch, then sign in with it on the new phone. Guest sessions can’t be moved to another phone.

Common questions

Nuolo can’t find places near me

Check that location is allowed for Nuolo (phone settings → Nuolo → Location → “While using the app”) and that location is on in Settings → Privacy inside the app.

How do I turn off analytics?

In the app, go to Settings → Privacy and switch off Share anonymous usage analytics.

A guide failed to generate

Check your internet connection and try again. A guide is only counted once its text has been created, so a failed attempt doesn’t use up a free guide or credit.

Something in a guide is wrong

Guides are written by AI and can contain mistakes. Tell us the place and what was wrong at support@nostalgy.dev — it helps us improve.

How do I change the narration language?

Open your profile and choose a language. Nuolo can narrate in 10 languages.

How do I delete my account?

See Delete your account.

Privacy

Read our Privacy Policy or write to privacy@nostalgy.dev.